This Privacy Policy applies to all services, websites, and mobile apps on the ff20 platform. By using ff20, you are considered to have accepted this policy.
1 Introduction & Scope
Ff20 is an internationally licensed online betting and gaming platform serving users in Bangladesh. Protecting your privacy is not just a legal obligation for us — it is the foundation of how we do business.
This Privacy Policy explains what information ff20 collects, why it's collected, how long it's retained, and how it's kept secure. It also clearly outlines your rights over your own data.
This Privacy Policy automatically applies whenever you contact us through ff20's website, mobile app, live chat, or any other digital channel. Please read this policy in full before registering.
Please Note: If the Privacy Policy changes, you will be notified via email or a platform notification. Continued use of ff20 after any changes will be considered acceptance of the updated policy.
2 Types of Data Collected
Ff20 collects the following types of information. Each piece of data has a specific purpose, and nothing beyond what is necessary is ever requested.
| Data Type |
Example |
Source |
| Identity Information |
Name, date of birth, national ID number |
Registration |
| Contact Information |
Mobile number, email address |
Registration |
| Financial Information |
Mobile banking number, transaction history |
Payment |
| Technical Information |
IP address, device type, browser |
Automatic |
| Usage Data |
Betting history, favorite games, session duration |
Automatic |
| Verification Data |
NID/passport copy, proof of address |
KYC |
Beyond the above, ff20 does not collect any sensitive information such as religion, political views, or health-related data.
3 How Your Data Is Used
Ff20 uses collected data solely for the following purposes:
- To complete account registration and KYC verification
- To process deposits, withdrawals, and other financial transactions
- To deliver uninterrupted betting and gaming services
- To provide customer care and support
- To prevent fraud and money laundering
- To deliver a personalized experience tailored to your preferences
- To comply with applicable laws and regulations
- To improve platform security and performance
- To send you promotional offers and bonus information with your consent
Important: ff20 never sells your data to advertisers or third parties. Where applicable, your consent is obtained before your information is used.
4 Cookies & Tracking
The ff20 website and app use cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.
Ff20 uses the following types of cookies:
- Essential Cookies: Used to keep your login session active and maintain security — these cannot be disabled
- Functional Cookies: To remember your language and preference settings
- Analytics Cookies: To understand which parts of the platform are used most
- Marketing Cookies: To show you relevant promotions based on your interests (you can opt out)
You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.
5 Data Sharing Policy
Ff20 may share your information with third parties only in very limited circumstances. Your data is never sold or transferred for commercial purposes.
- Payment Providers: Only the minimum necessary information is shared to process transactions via bKash, Nagad, and Rocket.
- KYC Providers: With licensed verification services for identity checks
- Legal Authorities: Information may be disclosed in response to a court order or government directive
- Security Services: With licensed services for fraud or money laundering investigations
All third parties with whom data is shared are contractually bound to uphold the same standard of privacy as ff20.
6 Data Retention Period
Ff20 does not retain your data longer than necessary. Information is generally stored according to the following retention periods:
- Account Information: For the duration of active account and up to 5 years after closure
- Transaction Records: 7 years as required by financial regulations
- KYC Documents: 5 years after account closure
- Cookie Data: Session cookies expire immediately; persistent cookies last up to 1 year
- Support Conversations: Up to 2 years after last contact
Once the retention period expires, data is automatically and securely deleted or fully anonymized.
7 Your Rights
You have the following rights over your personal data on the ff20 platform:
Right to Access
You have the right to request access to any information ff20 holds about you.
Right to Rectification
You can request corrections to any information that is inaccurate or incomplete.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
You may request that we stop using your data for specific purposes.
Right to Data Portability
You may request a copy of your data in a machine-readable format.
Right to Withdraw Consent
You may withdraw your consent to marketing or optional data use at any time.
To exercise any of the rights listed above support@ff20.ws-. ff20 will respond within a maximum of 7 business days.
8 Security Measures
Ff20 uses industry-leading security technology to protect your data. Here's how our security framework works:
1
256-bit SSL/TLS Encryption
All data transmitted through our website and app is protected with the highest-grade encryption — the same technology used by banks and financial institutions.
2
Two-Factor Authentication (2FA)
Mobile OTP verification can be enabled when logging into your account. This completely prevents unauthorized access.
3
Regular Security Audits
The system is regularly tested by independent security experts. Any vulnerabilities found are addressed immediately.
4
Data Backup & Recovery
Your data is backed up across multiple secure servers. If data is ever lost, it can be quickly recovered.
5
Monitoring suspicious activity
ff20's automated system monitors for suspicious logins and transactions 24/7. Instant alerts are sent if anything unusual is detected.
9 Minors' Data
Ff20 is strictly not intended for anyone under 18. We do not knowingly collect personal information from minors.
- Age verification is mandatory at the time of registration
- Any account registered by someone under 18 will be closed immediately
- Any data found to belong to a minor will be deleted immediately
- If parents suspect their child is using ff20, they can report it to support@ff20.ws
For Parents: Use parental control software on your device and monitor your child's online activity. ff20 is committed to responsible gambling.
10 Policy Updates
Ff20 may update this Privacy Policy as needed. When changes are made, our approach is as follows:
- You will be notified by email or platform notification at least 7 days before any significant changes take effect
- The "Last Updated" date at the top of this page will always reflect the most recent revision
- Your consent may be requested again for significant changes
- To request a previous version, email support@ff20.ws
Continued use of ff20 after any changes constitutes acceptance of the updated Privacy Policy.
11 Contact
For any questions, complaints, or requests regarding this Privacy Policy, please contact ff20 through the following:
- Email: support@ff20.ws
- Live Chat: Click the chat icon on the website or app (24/7 support in Bangla)
- Response Time: Up to 7 business days via email, instant via live chat
Contact Us: ff20 is always here to protect your privacy. Don't hesitate to reach out with any concerns — we're ready to support you fully in Bangla.